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Customer Service Information

At Food City, 100% Customer Satisfaction is our top priority. Following are ways you can get answers to store-related questions or inquiries regarding online shopping.

Store-Related Information

For locations and hours, click here

For information regarding:

For store-related questions, call 1-800-826-8451.

To email us specific store-related questions, click here

Online Shopping Information

For questions about online orders,online product offerings, and anything else related to online shopping at, call 855-267-0225.

Our friendly Customer Service agents are here 10 a.m. to 6 p.m. EST Monday thru Friday.

If you prefer sending us an email regarding online shopping, please fill in the following fields. If inquiring about an order, be sure to include your Order Number, Address, and Phone Number.

Or send us feedback with this form

If you would like to contact us by mail our address is:
Food City
Attn: Online Consumer Services
1 Food City Circle.
Abingdon, VA 24210 USA © 2015 All Rights Reserved