Skip to content
livechat
Your Cart

Home FAQs

Food City Store FAQs

Online Shopping/FoodCity.com FAQs

General Grocery-Related FAQs



Food City Store FAQs

Why do your store ads vary from one location to another?

For the most part, Food City ads are the same in all locations. There are, however, a few exceptions that cause some items to differ. They are:

1. Regional preferences. Since Food City operates in several different regions, there are some items that are preferred in some areas that aren't in others. For example, customers in our more southern stores prefer coffee in bags. In the northern regions, they tend to buy more coffee in cans.

2. Special sales. From time to time we will offer special sales in specific areas to celebrate such things and newly constructed or newly remodeled stores, community events, or special promotions. These sales are limited to a specific time period and are in addition to our regular weekly sale.

3. Soft drink price zones. Soft drinks are supplied to us by several different bottlers throughout our marketing area. These bottlers operate independently and can choose which products and packages they want to promote. Therefore, we must vary the offers in our ads to accommodate the different soft drink manufacturers.

4. Local taxes and regulations. Different states and localities have rules that can affect the price of some of the products we sell. For example, taxes on tobacco products are different in Virginia, Tennessee and Kentucky. In addition, some towns impose an additional tax on these products. Another example is milk. In Virginia, the department of agriculture regulates how cheaply retailers can sell milk. In Kentucky, they do not.

Where does your crude oil come from?

Because of the way that crude oil is handled in the United States (with all crude oil being mixed in either storage tanks or pipelines)  it is basically impossible for anyone to truthfully guarantee that 100% of the product one sells is refined from crude oil sourced in the United States. However, Food City does purchase all of its fuel from refineries on the Gulf Coast and well over 90% of the crude oil feedstock  used by those refineries  is domestically produced. The remaining 5%-10% typically comes from either Mexico or Canada.

Does Food City buy produce from local farmers?

Yes, however to ensure quality and freshness to our customers these are monitored and only approved by our produce buying office. Individual stores are not able to purchase product on their own.

How do I get a specialty produce item that I cannot find in the produce department?

We can get most any type of item if it is in season and available. Contact either the Store Manager or Produce Manager and he/she can special order it to come in.

How far in advance do I need to order a specialty cake?

Food City can fill a cake order on a few hours notice (we’ve done a few emergency cakes in our time!), but we prefer a 24-hour notice for birthday cakes and several days notice for special occasions such as weddings. Large, elaborately decorated cakes take time to prepare, so please plan appropriately. Schedules for our cake decorators vary from store to store, so visit your nearest Food City bakery to get the best times to place your cake order. Also available are several pre-decorated cakes that can be personalized for any occasion.

What do I do if I am unhappy with the service that I received at my grocery store?

For prompt attention to your concern, please see the store manager or management on duty at the time. All of us at Food City work very hard to provide the best service at all times. If we have not met your expectations, we do want to know about it. If the manager is unavailable, please contact our Customer Service at 276-623-5100 or use our customer comment form.

What makes the produce prices change so frequently?

A lot of times as the season changes the supply goes up so the price comes down. If supply is tight then the price goes up. This could be caused by severe weather in the growing areas.

How can I get a job at Food City?

Food City is an equal opportunity employer that seeks self-motivated, energetic associates. We are proud to be one of the largest private employers in Kentucky, Virginia and Tennessee. Employment opportunities cover a wide range of positions and skill levels. Positions at Food City's 100 plus stores allow for flexible hours and offering ideal jobs for students and seniors. You may apply for a job in our stores by asking for an application from the store manager or filling out an application online, printing the application and turning it in to your nearest Food City. For a job at our corporate office in Abingdon, VA, submit your resume to: K-VA-T Food Stores, Inc. P.O. Box 1158 Abingdon, VA 24210

I have a product I am interested in selling, what are the proper steps to take?

Prepare a brief letter of introduction containing the information listed below (try to keep it to one page).

* A little background information on your company.

* Do not send samples at this time; send brochures and/or color photographs and two business cards (if available). Product/service information; variety of items offered, including styles, signs, colors, cost estimates and marketing plans.

* Financial position; actual resources and/or ability to raise capital.

* Advise if your product is on the shelf of other retailers and sales results.

* Production capabilities, equipment, shipping point and what quantities you can provide. Mail to: Food City Merchandising Department 26331 Hillman Highway Abingdon, VA 24210

Why are items sometimes discontinued?

Like in most retail situations, it's a matter of supply and demand. If an item doesn't sell well, it may be replaced by a different product that better meets consumer needs. In many instances, our suppliers update their product lines resulting in a product no longer being offered.

How do I contact someone regarding a returned check?

If you have a returned check and would like to discuss it with an associate in our Loss Recovery department, please call 877-230-7939. To mail a payment for a returned check, please send it to: KVAT Food Stores, Inc. Loss Recovery Department PO Box 1808 Abingdon, Virginia 24212

Who receives Food City Coupon Reward Mailings?

Your Food City ValuCard offers a variety of great benefits including electronic discounts on thousands of items, video rental membership, automatic sweepstakes entries and the opportunity to qualify for special reward mailings. Coupon rewards are distributed based upon individual ValuCard usage prior to each mailing. So, the more you use your card, the more likely you are to receive them. It's vital that everyone within a household use the same ValuCard number at all times. Please take a moment to check the back of each card or keytag used by your household to ensure they have the same account number. We must also have your current address on file. Please notify us of any changes to your address, including 911 address changes. And of course, your ValuCard must be scanned during each shopping trip, including purchases from our bakery/deli and pharmacy departments.

How do I sign up or update a ValuCard?

Use our online application to sign up or make changes to a ValuCard. Or apply at any Food City store.

What is Food City School Bucks?

For the 2009-2010 School Year, Food City will donate $600,000 in cash through the Food City School Bucks program. The points your school earns will help grow their share of the $600,000 total. It's like a pie - the size of your school's slice will depend on how many points they have received. Schools should encourage their supporters to register their ValuCard for the Food City School Bucks program.

Why should I register my ValuCard in support of a school?

Every qualifying purchase after registering and using your ValuCard entitles your chosen school to more points, thus a greater share of the School Bucks awards. The more qualifying purchases, and the more participants in support of your chosen school, the larger the School Bucks check at the end of the year for your school.

How do I know my school's code number?

Schools will communicate through flyers that will be sent home with the students, display posters in the school hall and classroom, newsletters, or you can go to www.foodcity.com and click on School Bucks to find your school's code. Also each Food City store will have a list of bar codes located at the customer service desk. Schools that are not registered may register online at http://www.foodcity.com/schoolbucks/signup or may simply call the Food City School Bucks coordinator, Lisa Johnson at 1-800-232-0174.

What purchases qualify?

Participating Brands include Food City, Food Club, Full Circle, Paws, ValuTime, Top Care, Academix, Domestix, Electrix, EasyClix, World Classics and Dining-In products, as well Kay's Ice Cream, Terry's Snacks, Lay's Meats, Farmbest Milk and Kern's Bread & Cakes products. **Certain restriction and exclusions apply: alcohol, tobacco, pharmacy, gift cards, lottery tickets, fuel and video and where restricted by law are excluded from the Food City exclusive brand purchases.

How are the points calculated?

For every school supporter who's registered their ValuCard with your school, each time they purchase $10 worth of Food City Exclusive Brands with their ValuCard, 1 point will automatically go to the school of their choice. The more school supporters registering their ValuCard with your school and the more they shop at Food City, the greater opportunity for School Bucks points.

What is the Food City e-ValuCard Savers Digital Coupon program about?

It is a program designed to allow you to select (click) and save digital coupons online at my.foodcity.com and redeem them at checkout by swiping your ValuCard / entering your phone number.

What are Digital Coupons?

Digital coupons are electronic coupons and selected Food City store promotions. They are the same as paper coupons, only without the paper.

Do I need to print Digital Coupons?

No. Our coupons are paperless and work automatically when you click to save them to your account and identify yourself at checkout with your ValuCard. We do provide you the ability to print or email your saved offers for reference.

How does the Food City eValuCard Savers program work?

You must complete all items below to use the program:

• Get a Food City ValuCard – The first thing you must do is sign up for and receive a ValuCard.

• Create a personal page on the Food City website – After receiving your ValuCard, you can register and create an account online at my.foodcity.com. A Card/Phone Number, and email address are required to create an account.

• Click Digital Coupons – After creating your personal page on the Food City web site, you can select (click) digital coupons from your computer or web-enabled mobile phone to save them to your account.

• Shop – After selecting (clicking) your digital coupons, you must purchase the item(s) for which you selected digital coupons.

•  Redeem –Swipe your Card / Enter your Phone Number at checkout to identify yourself and purchase the required item(s) for a digital coupon or meet the minimum requirement for a store promotion.

How do I create an account?

You can create an account in one of two ways.

• Website: 1. Go to my.foodcity.com to create an account. 2. Click on the My Food City tab located on the top right hand side of the page.

What information is needed to create a Food City eValuCard Savers account?

To create an account, you must enter the following information:

• Name (optional)

• Card ID/Phone Number (required)

• Email (required)

• Zip Code (required)

• Password (required)

Additionally, you will need to accept the program terms of service

How much does it cost to have a Food City eValuCard Savers account?

There is no charge to create or use your account.

Can I have more than one user on my Food City eValuCard Savers account?

No. Each account is designed for one user. However, any household member may use the offers.

How do I save a coupon to my Food City eValuCard Savers account?

To save a digital coupon to your account, simply click “Clip” on the coupon and it will be saved to your account.

Do I have to wait a certain amount of time before the coupon is available?

Clipped coupons should be available within one hour after loading.

How do I know if my coupons were clipped or saved to my Food City eValuCard Savers account?

All coupons you have clipped will show as “Clipped”. Additionally, you can see all of the coupons you have saved to your account in the "My Clipped Coupons" tab.

Where can I see the coupons I have saved?

You can see all the coupons you have saved in the "My Clipped Coupons" tab.

Is there a limit on the number of coupons I can clip?

You may have up to 250 clipped coupons in your account.

How do I sign into my Food City eValuCard Savers account at checkout?

You can sign into your account at checkout in one of two ways:

• Card/Phone: Just swipe your Card / enter your phone number at checkout.

• Alternate ID: You can also enter your alternate ID to identify yourself if you set one up with your ValuCard Account.

How do I know the coupon has been used?

Your savings will be itemized on your receipt. Additionally, the coupon will no longer be available in your “My Clipped Coupons” tab. You may also click on the “view redeemed” link.

Do coupons expire?

Yes. Expiration dates appear on each coupon.

How do I know when a coupon is going to expire?

The expiration date is shown on each coupon. Expired coupons will be deleted from your account automatically.

How many times can a coupon be used?

The number of times a coupon can be used is up to the manufacturer, but most coupons can be used only once.

Are all products for which there are coupons available at all stores and locations?

While the products for which we have offers are broadly available, some products may not be available at all stores.

How often will there be new coupons available?

New offers will typically be posted on a daily basis.

How can I see new coupons?

New coupons will be available in the “Digital Coupons” tab, along with any other coupons you have not clipped.

Can I use a paperless coupon and a paper coupon for the same item?

Most manufacturers limit savings to one coupon per item purchased.

How do I change my password?

After you log in, simply go to the “My Account” page, enter and confirm your new password in the appropriate fields, and click “Save” at the bottom of the page.

What do I do if I forgot my password?

Simply select the “Forgot Password” link located under the sign-in area, and a new password will be sent to your registered email address. Once you receive the new email, login with the temporary password, and go to the “My Account” area to enter a new one.

Is my privacy protected?

Yes. See our privacy policy for full details.

What do I do when a coupon does not redeem at the register?

Please see the Customer Service desk for any issues. You can also call 1-855-283-7991 or email foodcitysupport@inmar.com to resolve any issues. You will need to have your Card ID/Phone Number and transaction information.

If I return an item for which I received a discount, can I reuse my discount the next time I shop?

Once an offer has been used, it cannot be used again.

If my transaction is voided after my Card/Phone Number is entered, will the discount still be available for me to use?

Yes. As long as the transaction has not been finalized, you can use the discount in a future shopping trip.

My question is not answered here, where can I learn more?

If you haven’t found an answer to your question about digital coupons, please see the Customer Service desk at your local store. You can also call 1-855-283-7991 or email foodcitysupport@inmar.com to resolve any issues. You will need to have your Card ID/Phone Number and transaction information.



Online Shopping/FoodCity.com FAQs

I forgot my login password

If you have forgotten your password, you can request a new one to be sent to you. Simply select ‘Log In / Register’ link at the top of any page. Once the login page is displayed, click on the “Forgot your password?” link and enter your email address. Your password will be emailed to you.

What types of payment do you accept?

We accept most major credit/debit cards as well as PayPal for shop.foodcity.com

What is the Card Security Code (CSC)?

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.

Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip. On American Express cards the security code is a four digit code and it appears on the front of the card in the top right corner.

If you cannot find your CSC please contact your card provider.

Can I save my payment information?

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Can I get help with Checkout or Ordering an item?

Yes. Call an online Customer Service agent at 855-267-0225 or use our On-line Chat and customer service will help you. Our friendly Customer Service agents are available 10 a.m. to 6 p.m. EST Monday thru Friday. After hours, you can use the Live Chat feature to leave a message and we will get back to you within one business day.

Can I track my order to see if it has shipped?

Please login or go to “My Account” and select "View Order History"

Why has my order not arrived?

Please login or go to “My Account” and select "View Order History".
If you don't see your order please contact our customer service @ 855-267-0225 and we will help you.

Can I earn Food City ValuCard Fuel Bucks online?

Yes, you can earn Fuel Bucks points on your purchases at FoodCity.com. Just look for the ValuCard image for eligible products.

Can I use Food City Gift Cards online?

Currently Food City gift cards can not be used online at Food City.

Can I have my on-line item shipped to my local Food City store?

Sorry, we currently don't offer in-store pick-up at this time.

Can I return my on-line purchase to my local Food City store?

Sorry, currently we are not accepting returns of online orders to our stores.
Please follow the return instructions on your packing slip or contact our customer service @ 855-267-0225 and we will help you.

Does your site use cookies?

In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this.

Can I speak with someone about my online order?

Yes. Call an online Customer Service agent at 855-267-0225 or use our On-line Chat and customer service will help you. Our friendly Customer Service agents are available 9 a.m. to 9 p.m. EST Monday to Saturday, and 1 p.m. to 4 p.m. EST on Sunday. After hours, you can use the Live Chat feature to leave a message and we will get back to you within one business day.



General Grocery-Related FAQs

How do I pick a good watermelon?

Look for the one with a yellow bottom and one with a brown stem. These have been left on the vine the longest and tend to be best.

How do I read the code on my canned goods?

While the vast majority of Food City Canned Goods are packed in the United States, every domestic canner uses a different system of coding, so there is no universal method of determining the pack date of any can of product. In general, even if the can is not rusted, badly dented, or bulging, the consumer must use common sense and not use the product that does not smell, look, or taste right. Food City is taking a leadership position in converting to consumer-readable "best if used by" open dating on many of our Food City Brand Canned Fruit and Vegetable items. When buying these open dated Food City Canned Goods, consumers will have a much better idea of the shelf life of the product. For canned goods that do not use open dating, please contact the manufacturer by calling the 1-800 number on the can. For valuable information on storage and handling of a wide variety of food items, please consult "The Food Keeper."

How do I ripen peaches or other soft fruit?

Place the fruit in a paper bag, close it up and leave it on the counter for a day or two then once it starts to feel soft to the touch, it will be the juiciest and sweetest, and is ready to eat or refrigerate for later.

How long after I open my milk will it stay fresh?

Store milk in the coldest part of your refrigerator. It will stay fresh for 3 to 5 days after it has been opened or 3 to 5 days past the date, whichever occurs first.

Is it necessary to wash fresh fruits and vegetables before eating or cooking them?

Wash all fruits and vegetables in clean drinking water before eating, not before storing. This includes fruits such as melons and oranges that have skin or rind that won't be eaten.

What makes potatoes turn green?

It is the light; potatoes need to be stored in a cool dark place once you get them home.

Why does my banana turn a grayish color when I put it in the refrigerator?

Bananas are not to be stored in the refrigerator, they need to stay above 56 degrees, or they will chill and never ripen to the flavor that you enjoy.

Why is fresh ground beef sometimes dark in the center and red on the outside?

Fresh cut meat is purplish in color. Oxygen from the air reacts with meat pigments to form a bright red color that is usually seen on the surface of ground beef purchased in the supermarket. The interior of the meat may be grayish-brown due to the lack of oxygen penetrating below the surface.

Why does my banana turn a grayish color when I put it in the refrigerator?

Bananas are not to be stored in the refrigerator, they need to stay above 56 degrees, or they will chill and never ripen to the flavor that you enjoy.

Why is fresh ground beef sometimes dark in the center and red on the outside?

Fresh cut meat is purplish in color. Oxygen from the air reacts with meat pigments to form a bright red color that is usually seen on the surface of ground beef purchased in the supermarket. The interior of the meat may be grayish-brown due to the lack of oxygen penetrating below the surface.

FoodCity.com. © 2014 All Rights Reserved